Electronic Services Coordinator |
| Location: | Oklahoma City, OK |
| Salary Range: | Pay commensurate with experience |
| Exempt/Non-Exempt: | Non-Exempt |
| Benefits: | Full-Time |
| Employment Type: | Full Time |
| Description: | Communication Federal Credit Union has an opening for an Electronic Services Coordinator at its NW Oklahoma City headquarters location. This individual will be responsible for assigned administrative and clerical duties in E-Branch department (i.e., ATM/Debit/Credit/Gift Cards, ACH, Starline telephone banking, Online member account management. |
| Duties: | Resolves discrepancies related to card accountholders in a timely and courteous manner. Handles inquiries, adjustments, changes in credit limits or authorized users and sends related written notices. Accountable for card control including ordering or replacement, restricting usage, issuing additional cards, processing claims related to fraudulent usage or disputed items. Must be able to rotate after hours duties of lost or stolen cards. 1. Promotes and cross-sells credit union products and services to members when applicable.
2. Handles un-posted errors/exception items, verifies billing from processors or vendors. Assists in all aspects of opening Online Accounts. Responsible for duties involving other programs as assigned which may include Shared Service Center usage, Negative Share/Share Draft, PayMe & Performance Checking or BillPay. Specialty reports or duties regarding IRA-ESA-HSA products may be solely designated.
3. Serves as backup for other duties of electronic services when required. This may include ACH origination, stop payments or research. Familiar with procedures and compliance to send and receive wires.
4. May work with branches on ATM-related issues. Answer queries submitted through online banking; sends check requests for Online and Starline.
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| Qualifications: | 1. Two years experience in a financial institution or lending environment required.
2. High school diploma or G.E.D.
3. Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job required.
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